Shipping Policy
We have experienced an overwhelming amount of orders recently and have been late on shipping orders. Please forgive us we are trying to get them done ASAP.
*ALL ORDERS WITH PRE-ORDER ITEMS WILL BE SENT ON THE PRE-ORDER ITEMS DATE, NOT EARLY NOR SPLIT. If you would like your parcel split and have your non pre-order items early please contact customer service and pay the extra charges for a split parcel.
Thank you for choosing WildCatCo for your cat’s needs! We strive to make every order a smooth and timely experience. Below, you’ll find details on our shipping process for our cat supplies and treats.
Processing & Shipping Times
Cat Supplies (Bowls, Toys, Beds, etc.):
Processing Time: 1-2 business days
Shipping Time: 7-8 business days
Cat Treats:
Processing Time for all countries: 1-10 business days
UK Shipping Time: 1-3 business days, depending on the selected shipping method:
Europe shipping time: 3-7 business days
All countries outside Europe:
5-7 business days
UK shipping options:
Tracked 48hr Royal Mail Shipping
1st Class Royal Mail Shipping (not tracked)
Tracked 24hr Royal Mail Shipping
Countries outside UK shipping options:
International standard (not tracked)
International tracked
Please note: Our cat supplies and cat treats are shipped separately, so you may receive multiple parcels.
*WE DO NOT COVER FOR ANY LOST/DAMAGED/STOLEN PARCELS.*
If you are missing any items or received the wrong items please contact customer service within 24 hours of receiving.
Returns Policy
Cat Treats: For safety and quality reasons, we do not accept returns on any cat treats.
Cat Supplies: We accept returns for cat supplies within 15 days of purchase. Items must be in their original condition and packaging.
Additional Information
Once your order is shipped, you’ll receive an email with tracking details (if applicable).
We do our best to ship orders as quickly as possible, but please allow the specified processing and shipping times for delivery.
For further questions about our shipping policy, feel free to reach out to our customer support team. We’re here to help!